Document Automation, Risk Engines & Workflow Consulting

Who this helps—and when to engage

For compliance and operations teams managing a defined document-heavy process, supported by their technology provider or implementation team.

Engage ICRM when a specific intake, review or handoff creates recurring delays, inconsistent decisions or manual rework—for example, assembling and reviewing a customer due diligence package.

What the work involves

Map document intake, classification and extraction; define data verification and missing-information handling; connect usable outputs to risk rules, review queues, approvals and escalation. Pilot the process, review exceptions and refine it before deciding whether to expand.

Work begins with your objectives, current processes and the issues that matter most. Together, we define an appropriate scope, examine the available evidence and identify recommendations your team can implement.

PA/CE and the control environment

Practical Advice connects objectives, regulatory requirements and risk to the intended outcomes. Capabilities that Endure puts those outcomes into operation through clear ownership, controls, reliable information and ongoing monitoring. This integrated perspective aligns with COSO’s Internal Control—Integrated Framework and supports continued adaptation.

How to start

Book a 30-minute conversation with Steve or use the contact form to describe your challenge, current process and desired outcome. Together, we agree the scope, deliverables, responsibilities and commercial terms before work begins.

Experience behind the advice

Led by Stephen D. Marshall, ICRM brings four decades of compliance and internal audit experience to advisory work. Engagements are tailored to the organization and scoped with appropriate independence across the lines of defense.